National Moving System

My move was in July 2016. I have to say that my initial contacts with them were positive and I thought the quote was reasonable. They also assured me that my things would be delivered within a workable window for me, giving me time to make the drive from Denver to Austin, close on my house and be ready. It all went very wrong and nothing they promised panned out. I began to get concerned when it took me forever to even get in touch with them. When I finally did, they told me that they did not have drivers and that my things were still in Denver! Weeks later, after being in my home with no furniture, sleeping on a borrowed blow up mattress, they finally said they had drivers. When my things got here there were only 3 guys to carry in my entire house of belongings. My table and chairs from the '50s that had belonged to my mother were damaged, and many things were broken. It is like all of my things had been kicked and thrown around multiple times. I found out that two of the guys had picked up the job on Craigslist that day! I was furious and it was just the last straw with this company. In addition, they charged me $4,000 more than the original quote of $3968 to total almost $8,000. I had to pay it before they would deliver my things. I was so emotionally stressed out over the entire move that I just decided to be done with it. I really feel like they took advantage of me and held my belongings hostage to get more money.

Move size: 3 Bedroom Home Service cost: $8000

So where to start..  Well our Sales rep Sean, (I can provide phone number) was very helpful and a please sure to work with, however aren't they all. They quoted my wife and $4800, once the movers came and packed the truck they stated it would be over $6900. So we now see the increase in price.  I will give the movers credit, that I have never Sean as much Tape and plastic wrap ever used.. However there is more to this then we see.  Upon this drastic increase in price I got no help from the SR, I was told to call customer service.. which was a joke. Kevin is his name and this person, does't know what customer service was if it jumped up and bit him in the face. The first time I contact him I was told that my stuff was being loaded on the truck and I would have it in 5-10 days. Mind you the drive from Washington state to Georgia is only 4-5 days. I know I did it with the family. This was on Aug 3rd. This would have put my belongings to me by the 14th of Aug, which was the date we where planning on getting our items.  On Aug 6th I had asked for an updated copy of my Invoice, when I got it from Kevin, it did not have the additional $800.00 I had paid on it, so our total was not up to date on what was paid or owed to them. I tried for several days to get ahold of both Sean, and Kevin. Nothing.. On Aug 10-11th I finally get a return phone call from Kevin @ 830pm EST, which is 530PST. He was very rude and did not care where my stuff was or when it would be on its way. I told him about the email he had sent and told me that he did not send any email with that information in it, and I told him I had it and I could forward it back to him if he wanted to see it himself. He also told me to get the truck rolling I would have to pay them $3700 before anything would happen. I then told him about what Chloe and I spoke about and then got very upset and told me “Well we will reprimand her”, I asked him for what… Cause she was doing her job and providing customer service. (I found out that she did get in trouble, due to helping a customer and not lying to them).  When I had asked where my belongings where, Kevins response was "I don't know and I don't care where your stuff is."  I then call back and asked Chloe how much is needed for us to get the driver assigned and the truck rolling. She gives us the amount. As of this time we are also contact by email from Latasha who is the CS in the Tacoma Warehouse. She sends me the information that is needed. At this time we send the money via USPS Next Day, and that was on a Saturday the 15th, and they got it to them and was posted to our account on the 17th of Aug. As of this time we are told our first available for deliver is the 20th of Aug, Mind you they picked up our stuff on the 13th of July. I called them 3 times last week, Monday the 17th, Wed the 19th, and my wife called on Friday the 21st. On this call they told my wife, they might have to charge us storage fee, now this would be due to the fact that their driver, as they only seam to have one, they did not know when he would be back in the warehouse to pack up the trailer and drive out… My wife just laughed, and the lady on the other end of the phone just hung up. I have now called on Aug 24th. I was told that a driver has been assigned and he was loading over the weekend, however they will no know more information until the board updates, and they have asked me to call back on Tuesday the 25th.  8/24 – Told me they where waiting to have the dispatch board updated. 8/25 – Called and told me that the driver was assigned and they would be loading the truck on 8/26 and it would take 2-3 days to load the truck. 8/27 – Called and was told their systems where down and to call back in 30 minutes. 9/6  - Movers show up to deliver our good. Driver was amazing. He made sure everything was there. However National Moving Systems damaged the following items or lost Mounting brackets for TV stand where not in the items unloaded from the truck. Which has not render my $180 TV stand useless. 65 inch tv has scratched, deep scratches all over the tv. NMS did do the packing of the TV. 45 inch TV has Scratches all over the TV screen as well. Looks like someone took a knife to the TV screen. Also noticed, now that are also “pressure” areas on the screen, so now when you touch the screen it flashes. Black and Decker Oven was smashed due to improper packing. Door hinge on both sides of the door are smashed, and dial area is smashed as well. I have pictures of all these issue.  Now on the Tuesday after the move I can not get a hold of customer service to list these issues to them. This is just more of the same for this company. This post will be all over Social media as well as posting to the BBB. Also this company does not have a rating with the BBB, as they are not even a member. The BBB has also put out a warning on this company as well.    If you want to see proof please feel free to leave a comment and I will email you the information I have. I plan on taking this further then just her.

Service cost: $6900

My move was really good! I went with National moving systems because of their years in business and BBB rating. I figured for them to be in business so long and still have such a good rating they must be a good company, turns out they are a great company. We've moved 3 times in the last 15 years and I've never felt like writing a review until now. These guys blew us away! We got a discounted route from the guy that helped us set the move up so I paid a really good price compared to the other companies I was looking at. They also did a great job with packing our things and the entire pickup was really quick and professionally done. Took about 4 and a half hours total, and our house is pretty big. The girls in the office also were really friendly and professional and the delivery was great too. I was really satisfied with our move. Great company! .

Service cost: $4500

Moving my family's heirlooms was a disaster. National Moving Systems claims not to be a broker, but it seemed like they subcontract and sub-subcontract the people they turn your belongings over to. The closest thing to bate and switch from the get go, even face to face, at the destination the driver boss changed the rules of the game, dropped fine furniture on its top, made sure boxes marked "this side up" with giant arrows were handled up side dow. He was rude and arrogant and made me miserable. I have no idea of the condition of my goods but my mothers piano was badly damaged (legs bent and music stand broken off)..a sentimental piece for which insurance is meaningless..I wanted it moved professionally and now I wish I had friends and family do the moving.
This is just a suggestion.. I have lost confidence in this company and would recommend that you not have any in them as well. Estimates that I was given were meaningless. The math on cost was convoluted, some of my contract copies disappeared and although I liked the professionalism of the men who picked up and carefully loaded the truck it was later unloaded and put on another truck by other people, other driver ..different company?? But arrived in a mess!

Service cost: $5019

I recently received a job offer that required me and my family to relocate.  The offer was contingent upon my being available to start extremely quickly.  I was fearful that we would not be able to get all of our affairs in order quickly enough for all of us to move together; that I would have to leave my family behind to deal with all the hassles of the move.
A colleague of mine recommended National Moving Systems, saying that when he had an unexpected and urgent move, they were able to make it happen.  I was skeptical, but I took his advice.  And I am so glad that I did!
Thanks to these fine folks, I really did not have to worry about much of anything regarding the moving process.  They sent out a crew of people who took care of everything.  Packing, disassembling, the works!  And they were able to schedule all of this in the short window of time that I gave them.  Because we did not have to worry about all of these details, my wife, my son and I were able to remain together!  They were a Godsend!  I would highly recommend these folks to anyone!

Service cost: $3500

 National Moving System moved me from Denver to Manhattan. It was the smoothest mover ever. My sales rep had prepared me for everything that was to happen and he was on point with everything from the price to the transit time. Movers were polite and moved quickly so that I could make my flight on time. The price did go up a few dollars due to a China Cabinet being a little bigger than anticipated and requiring special packing but overall an excellent experience. I have already referred them to my co worker who is going to use them this summer.

Service cost: $2000

I feel it my obligation to write this review. These movers are outlandishly dishonest in the claims they make for the following reasons:
They did not arrive on time.
They did not have enough men to handle the job. I personally and friends had to help them load and unload the truck.
They left my piano and other furniture behind. They signed an agreement saying they would bring it within a week. They never did. I had to hire another mover to bring the left behind furniture.
They did not set up all the beds as agreed.
I continue to find items with dents and chips in them. I would never allow them to come close to any of my belongings again.
I turned in a claim after weeks of phone calls trying to get things resolved. The claim was sent back to me after 4 months to say they could not process it.

Service cost: $15000

Do not, I repeat, do not use these guys. They are dishonest and shady. They kept quoting us different prices. I finally told Todd the salesman the exact amt of boxes we would have. The loaders came and loaded everything into the Semi and then said we owed more money!! He said the salesman got it wrong!!WE were forced to pay the driver more money.
After 25 days they finally got to AZ. Our antique furniture had huge scratches in it. The legs were broken off. There was a huge hole in our Entertainment center. Most of the boxes were crushed. My dishes, crystal and a ton of other stuff was totally destroyed.
We had 20 missing boxes. I had clothes, my husbands war medals, kitchen appliances, tools, jewelry and a ton of other things stolen.
We filed a complaint with CSI and NMS decided to settle for $57.00!! These people have no shame. I have now applied for arbitration through 'American Moving and Storage Assoc.
This business should be fined and jailed for the way they treat their customers.

Service cost: $6000

Our move was August 2015. Our first few contacts with the company went very well-then it went down hill fast. The day they arrived -late-there were 3 guys there that didn't speak English. They had about 5 boxes to pack for us-they knew this before hand-and they just threw all my stuff in the boxes and taped them. They loaded the truck with boxes upside down, sideways, and every which way. They bullied me into signing the contract where I didn't want to. They would not let me claim full value for my things. They told me it was going to cost thousands of more dollars and then left. The day we got our delivery -30 days later-they said if I didn't have the rest of the money in a POST OFFICE money order that they would not deliver my things. I did not like being threatened. My washing machine looked like it was dropped on its top from about 20 feet up, boxes were crushed, every single piece of furniture was damaged most was severely damaged where I can't even use it anymore. They did not set up beds like we paid them to. My husband and I had to help them because there weren't enough movers to get it done. I had a power washer, lawn tools, and jewelry STOLEN. Then At the end we learned that the two guys unloading the truck found the job for the day off of Craigslist! Are you kidding me!! Now they know where I live and what I have in my house! I've never owned a gun but since I do not feel safe in my house and cannot sleep at night for fear they will come back I had to buy one. We have been round and round trying to get claims paid. CSI just called me in FEBRUARY to let me know they were working on October claims and they would get to our November claim in March-the next thing we know we get this email from Lupe stating they went out of business in January-really! Now what??

Service cost: $7000

My salesman Justin LIED about National being a "family owned, independently operated" company. (A customer service rep later told me they are a broker). He LIED about all costs being included in the quote (no hidden fees) but surprise, they charged me $150 for tape and blankets for my furniture. 5 days after the movers picked up my stuff, I got an invoice from Lupe telling me I took up more space on the truck than the foreman quoted and wrote down on my Bill of Lading, and I owed them $500 more than stated. A week later I was told Lupe no longer was with the company.
The driver who picked up my stuff from CA harassed me via my personal cell phone for a week by sending me texts, calling late at night and even texting a picture of himself. CREEPY. 
Fast forward 3 weeks, I STILL have no answer on where my stuff is. After speaking with multiple customer service reps with no answer, I kept calling, trying to get the person I previously spoke with. Yesterday I called an LUPE answered (the one who "no longer worked there). Be prepared to be on hold forever, being passed around to different people in the company, unanswered calls and no call backs, and no answer to anything. Calls go unanswered. Some numbers get redirected to a different moving company.
The BBB rating is now pulled. 
I just want my stuff delivered for the price I signed and agreed to on the contract in a timly manner. Is that so much to ask for?

Service cost: $2299